Where we ship
Solar Bloom currently ships retail orders to the United States and Costa Rica. Both destinations receive complimentary standard shipping.
Processing
Orders normally leave our studio within 2–4 business days, excluding weekends and holidays. During launches or severe weather, processing may take longer; we will contact you if an order is materially delayed.
Presale releases
A presale item displays its expected shipping window before payment and again in Stripe Checkout. Payment is collected when the order is placed. The promised ship-by date is saved with the order; if we expect a material delay, we will contact you using the checkout email and explain the available options.
Rates and timing
Solar Bloom offers complimentary standard shipping on retail orders to the United States and Costa Rica. If an expedited method becomes available, its rate and timing will appear before payment. Delivery estimates begin after the carrier receives the parcel and may change in transit.
Tracking and address changes
Tracking is sent to the email used at checkout. If an address is wrong, sign in and open Private Member Care immediately. Guest buyers may create a Bloom ID with the checkout email to bring the order into their account. Address changes are most successful before fulfillment begins.
Lost or damaged parcels
If tracking shows a problem or the parcel arrives damaged, keep the packaging and open Private Member Care with the order number and photographs so we can investigate with the carrier.