60 days to decide
Products purchased directly from House of Solar Bloom may be returned new or gently used within 60 days of delivery for a full refund to the original payment method. Sign in and open Private Member Care with your order number to begin. If you checked out as a guest, create your Bloom ID with the same email used at checkout and the order will join your account.
Gently used is welcome
Try the formula enough to know whether it belongs in your ritual. A reasonable trial leaves most of the formula in its bottle. Please return the bottle and its components; the original carton is warmly appreciated.
Complimentary U.S. returns
We provide a prepaid return label for eligible returns from a U.S. address, with complimentary return shipping and restocking. Please give the package to the carrier within seven days after the label is issued. Refunds for original expedited or international shipping charges apply when the order arrived damaged, defective, or incorrect.
Damage, error, or irritation
If an item arrives damaged, leaking, defective, or incorrect, please tell us within 7 days when possible. If you notice a problem later, contact us anyway. If a formula irritates your skin or scalp, stop using it and let us know. Photographs can help us resolve damage or fulfillment errors quickly.
Sets, gifts, and fair use
Curated sets may be returned within the same window. If one formula in a set feels different from what you hoped, contact us so we can find a fair resolution. Complimentary gifts and samples are yours to keep as gifts of the house; their value is ceremonial.
We may decline returns of empty, substantially used, altered, or refilled products, or patterns of return activity that reasonably indicate misuse, fraud, or resale.
Refund timing
We issue an approved refund to the original payment method after the return is received and inspected. Please allow up to five business days for processing. Your bank may need additional time to post the credit.